Buttermilk and Honey on Grace: Big Chicken, Bold Sauces

What the reviews suggest

Buttermilk and Honey on Grace is a mid-range Richmond chicken spot with a 4.4 Google rating from 1085 reviews. Public feedback points to a casual, energetic restaurant built around fried chicken sandwiches, salads and Southern-inspired snacks. Diners repeatedly describe food arriving hot, fresh and cooked to order, with portions that feel generous.

The strongest impressions center on flavor. The Asian Persuasion sandwich earns specific praise for its combination of fried chicken and plenty of sauce. Fried chicken salad is another well-received choice, particularly for its size and the inclusion of two dressings. One party also enjoyed fried green tomatoes, pimento cheese balls and a fried green tomato sandwich, suggesting that the menu has appeal beyond the standard chicken sandwich and fries pairing.

Ordering and atmosphere

This is not traditional table service. Reviews describe cashless ordering through self-service kiosks, with no wait staff taking orders at the table. That setup can be efficient: multiple diners report finding no kiosk line even around lunch, including when the dining room was busy. It also gives the restaurant a quick-service feel that may not suit anyone hoping for a conventional sit-down meal.

Staff interactions still stand out positively. One reviewer called the service exceptional and highlighted the team’s warmth and professionalism. Another noticed strong energy from the kitchen staff during a packed lunch period. Music and a lively playlist added to the upbeat atmosphere, while the decor was praised for working well with the building’s original architecture.

Not every comment about the room is favorable. One visitor reported a damp smell upon entering. That concern does not form a broad pattern in the supplied feedback, but it is worth noting alongside the more positive descriptions of a warm, welcoming interior.

Timing can be unpredictable

Wait times appear to vary sharply. Some diners received food quickly around noon on a weekday, even when the restaurant was busy. Another waited 47 minutes for a chicken sandwich and fries. Since dishes are described as cooked to order, a short pause is reasonable, but the longest reported delay goes well beyond what most diners expect from kiosk-based service.

The amount of sauce may also be polarizing. One reviewer appreciated the generous application on the Asian Persuasion sandwich, while another felt the restaurant used too much sauce. Diners who prefer a crisper sandwich or a lighter finish may want to request less.

Overall verdict

Buttermilk and Honey on Grace looks best suited to diners seeking bold fried chicken, large portions and a casual lunch with plenty of energy. The kiosk model keeps ordering straightforward, and public reviews give the staff high marks even without conventional table service. Food quality and flavor combinations are the clearest strengths.

The main trade-offs are uneven ticket times, a cashless setup and sauce-heavy preparation. For a first order, the frequently praised Asian Persuasion sandwich is the most evidence-backed choice in the available reviews. Those comfortable with self-service ordering should find plenty to like, especially when the kitchen is moving at its faster pace.